Let me be upfront. My first attempt to buy non-prescription glasses online from another seller was a major letdown. It felt like dealing with an automated operation that had zero regard for its customers. To be honest, the whole experience seemed like a scam. They made promises they never intended to keep.
I had ordered from them twice before without any issues—no returns or exchanges needed—so I didn’t pay much attention to the negative feedback. But the third order turned into a complete disaster. Their website clearly stated my order was "eligible for next-day delivery." I paid an extra $19.95 for that service, completed my purchase, and then hours later received an email saying my order was "in process" and would take three business days. Are you serious?
I tried to resolve it. I called their toll-free number… fully automated, no live person. I attempted their "live chat"… just an automated bot. I emailed both customer service and the returns department asking for a refund of that $19.95 delivery fee. Total silence. Nothing but crickets.
I called the toll-free number again, navigating through the menu and trying different options. Finally, I selected the option to place a new order—bingo, a human answered. I explained the situation. After a long hold, I was told, "I’ll submit your request to the billing department, and it will be up to them." No way. You didn’t provide the service I paid for—just refund my money. The agent hung up on me.
The entire ordeal was awful. Their customer service is a joke, completely automated. They basically rely on your frustration to make you give up. What should have been a simple order for non-prescription glasses turned into a nightmare. I won’t be using them again, and I’m sharing this review wherever I can.
Here’s the actual timeline for that order:
That is definitely NOT "next-day delivery."
The glasses had plano lenses (non-prescription), so I have no idea what caused the delay. They never responded to any of my six emails. Their overly polite replies are just a thin cover for truly terrible customer service.
Verdict: Avoid buying from them. It’s not worth the risk of a bad experience.
After that mess, I nearly swore off ordering non-prescription glasses online altogether. But when I needed a new pair, I kept noticing ads for Cinily Net. I was hesitant, but decided to give them a chance.
When my Cinily Net order arrived, the contrast was striking. I chose the KINGSEVEN Lightproof Glasses Square Prescription Glasses with transparent lenses, designed for computer use and available in black for men and women. The glasses felt solid, not flimsy. The lenses were perfectly clear. Best of all, their customer service was responsive and genuinely helpful. I even browsed their Cinily Summer Collection to see what else they had—and I came away impressed.